Delivery

Delivery Information & Our Returns Policy.

Delivery and Returns

Please Note: From 1st January 2016 we are applying a small P&P Fee on a per item basis, rather than charging a flat rate postage fee per order.

Our P&P Fee ranges from 50p to £2.95 per item dependent upon the size & weight of the object to be packed for posting.

The P&P Fee is applied automatically at checkout, prior to payment - you can therefore view the total cost of your order before making your payment.

Your Shipment

Packages are generally dispatched within a maximum of 24hrs after receipt of payment and are shipped via MyHermes with tracking and drop-off without signature. If you prefer delivery by MyHermes with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.
 
About Delivery
Due to the range of products we sell, from very small to very large, from already made to made-to-order, we have a range of delivery options. Each will be applied automatically as you pass through 'checkout'.
 
1.Standard Delivery within the UK
The IndigoJack P&P Fee is calculated on a sliding scale dependent upon the overall weight of your order.
 
2.FREE DELIVERY
Smaller, lightweight items are subject to FREE SHIPPING. When purchasing such items there will be no option to select shipping as free shipping will be automatically applied.
 
3.Made To Order Purchases:
Your order will be dispatched when completed and you will be notified of your dispatch date.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
 
4.Courier Delivery:
Certain items, such as oil paintings on canvas, are not suitable for general delivery due to their delicate nature. Such items may either be collected in person by prior arrangement or delivered by specialist courier. Courier delivery costs for such items are included within their sale price - if you collect in person the delivery costs will of course be refunded to you.
 
5.International Deliveries - Deliveries outside the UK
Our standard delivery on UK orders takes 3-5 days. International orders will take longer dependent upon your location - you will be sent a tracking reference so that you may trak your delivery.
 
Boxes/packaging are amply sized and your items are well-protected.
If you have any questions or queries regarding delivery of a purchase, please contact us.

Guaranteed Delivery

On a final note regarding delivery, as we use third party delivery providers such as MyHermes and Royal Mail, we are not responsible for any delays which may occur due to their delivery schedules.

We cannot therefore offer any guaranteed delivery date on any order. We can however, provide you with confirmation that an order has been dispatched and an estimated delivery date as provided to us by the third party provider.
 

Returns

Please contact us via Customer Service prior to returning your item. State your order reference and your reason for returning your purchase.
Items must be returned undamaged and in their original packaging including all tags.
Return postage fees will only be refunded if the item being returned is faulty.
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